Privacy Policy

1. Who We Are

PreAid is a brand of Dozywave Ltd, a company registered in England and Wales. Dozywave Ltd is the data controller responsible for your personal data. If you have any questions about this privacy policy, please contact us at [email protected].

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. What Data We Collect

We collect the following information when you interact with our website:

• •When you place an order: your name, email address, delivery address, and payment details
• •When you create an account: your name and email address
• •When you browse our site: anonymised usage data through cookies (see our Cookie Policy below)
• •When you contact us: any information you provide in your message

3. How We Use Your Data

We use your data to:

• •Process and deliver your orders
• •Send order confirmations and dispatch notifications
• •Respond to your enquiries
• •Improve our website and services
• •Send marketing communications (only with your explicit consent)

4. Who We Share Your Data With

We share your data only with trusted third parties who help us run our business:

• •Stripe — to process payments securely
• •Our delivery partner — to deliver your orders
• •Resend — to send transactional emails

We never sell your personal data to third parties. PreAid is a brand of Dozywave Ltd.

5. Cookies

We use essential cookies to make our website work properly. We also use the following analytics tools to understand how visitors use our site:

• •Google Analytics — to collect anonymised data about site usage, page views, and visitor behaviour. Google Analytics uses cookies to identify returning visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can manage your cookie preferences at any time through your browser settings.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• •Access your personal data
• •Correct inaccurate data
• •Delete your data (“right to be forgotten”)
• •Restrict processing of your data
• •Port your data to another service
• •Object to processing, including marketing
• •Withdraw consent at any time

To exercise any of these rights, email us at [email protected].

7. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes outlined above. Order data is retained for 6 years in accordance with UK tax and accounting requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.