Returns & Refunds
Not completely satisfied? We offer a 30-day money-back guarantee — no questions asked.
30-Day Money-Back Guarantee
We want you to feel completely confident when shopping with PreAid. If you're not happy with your purchase, we'll make it right.
Return Policy
30-Day Return Window
You have 30 days from the date of delivery to return any product for a full refund.
Conditions for Return
- •Unopened products in original packaging qualify for a full refund
- •Opened products may also be returned within the 30-day window
- •Proof of purchase is required
Damaged or Incorrect Items
Received a damaged or wrong item? We're sorry — please contact us within 48 hours of delivery and we'll send a replacement free of charge. No need to return the original.
How to Return
Email us
Send us a message at [email protected] with your order number.
We'll confirm
We'll review your request and provide a return address.
Post it back
Return postage is at the customer's cost for change-of-mind returns.
Refund processed
Within 3 working days of receiving your return, to your original payment method.
Common Questions
Can I exchange a product?
We don't offer direct exchanges at present. Simply return the item and place a new order.
When will I get my refund?
Refunds are typically processed within 3 working days once we've received your return. Please allow a few additional working days for the funds to appear in your account, depending on your bank.